DJI is aware of a small number of reports involving drones in the Matrice 200 series that have lost power mid-flight. Flight safety and product reliability are top priorities. Our engineers are thoroughly reviewing each customer case and working to address this matter urgently.
DJI products are tested for thousands of hours, and the overwhelming number of customers enjoy using our products with minimal disruption.
We are looking to implement additional safeguards. When prompted on the DJI Pilot App, we recommend all customers to connect to the internet on the app or DJI Assistant 2 and update the firmware for their aircraft and all batteries to ensure a safe flight with their drone.
A list of the applicable updates and instructions for performing the updates can be found here.